We want to provide you with the best experience possible, so we take customer satisfaction very seriously. Because making is a complex procedure with many extenuating factors, we can not guarantee how your finished product will perform. We highly suggest you begin by purchasing a small portion and performing all of the necessary testing to determine the best combination of ingredients in your product. Sunshine candle supply assumes no liability for any issues with finished products created using our ingredients. At this time, we cannot accept returns. If you have received a damaged or incorrect item, we will happily refund or replace the item as quickly as possible. If you have an issue, please contact us for help.